Art of Listening

ART OF LISTENING

INTRODUCTION:

Listening is one of the most significant ways of communication. Without proper listening it is very difficult to communicate effectively with others. Any oral communication is incomplete without considering listening as a communication tool (Bhatia, 2008).Poor listening may harm the very purpose of oral communication. Listening is a skill that brings to a higher understanding and appreciation of people. Listening not only helps to interact with teams but it also plays a vital role in interaction with customers, manger, colleagues, family, and friends. Effective listening is a dynamic activity with the purpose of seeking the intended message (Osborn, 1999).

LITERATURE REVIEW:

Listening in an important tool, it’s a vital skill in effective communications and human relations. Listening helps in improving the quality of communication and develops the ability to success (Abrams, 1995). In the words of Murphy “the better you listen the message, the luckier you will get”. This statement defines that if a person listen more intenligently, and understandingly then he can improve his work quality and productivity. In the words of Bhatia(2008) no oral communication can be effective without proper listening. The receiver of the message must be attentive and receptive. According to Ober (2011) listening is an active process in which we interpret and assign meaning to the sound. Osborn (1999) defined listening as a voluntary process that goes beyond near physical reaction to sounds.

STATEMENT OF PROBLEM:

Listening is one of the least developed form of verbal communication. Hearing is simply what we listen but not understand. Listening is a wider term that includes hearing. Hearing is a passive process where as Listening is an active process. Most of the time people trying to understand the message but they lose the ability to concentrate what is being said. According to Baker (1971), passive listening is that listening in which there is...