Submitted by: Submitted by sherwoodlalanne
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Words: 4043
Pages: 17
Category: Business and Industry
Date Submitted: 03/31/2013 07:46 PM
MIS645 Team Enterprise Technology
Consumer Technology Tracking System
Track-It!
Sherwood Lalanne
Manu Kapoor
Adweeth Shakthidharan
Paras Katyal
Table of Contents
SUMMARY3
BENEFITS5
IMPLEMENTATION PLAN7
COURSE INTEGRATION10
CRITICAL ASSESSMENT12
REVIEW OF TECHNOLOGY14
APPENDIX A17
APPENDIX B19
REFERENCES20
SUMMARY
Track-It! is an IT Management solutions that delivers the ability to control Help Desk and IT Management functions for small- to mid-sized businesses, and includes core modules for -
* Inventory and Asset Management
* Help Desk Management
* Problem and Incident Management
* Change Management, Purchasing
* Software License Management
* Training and Library
* Facilities Management
* Self Service Web portal for end users
* Mobile Help Desk interface for technician
* Data warehouse driven Dashboard for metrics and Reporting
The Track-It! family includes improvements that empower help desk administrators and IT managers to optimize the management of incidents, problems, change requests and IT assets. It is designed to increase efficiency, improve productivity and customer service, and maximize ROI across the entire organization. And today Track-It! has been installed at over 50,000 customer sites and is being used to manage over 16 million IT assets worldwide.
Track-It! allows one to understand, maintain and manage everything needed to run a help desk and IT asset management operations. And in turn providing the ability to improve customer service, decrease response times and lower information technology costs with a single integrated solution. Track-It! Inventory provides the ability to schedule frequent audits of workstations, servers and laptops and also provides a detailed view of all the IT assets including their current hardware and software configurations. Track-It! Inventory has an innovative “audit now” feature that all the data to be completely up-to-date...