Customer Care and Customer Satisfaction

1. Introduction to the Organisation

1.1About Veera Group

Veera Developers Group is a Delhi based reputed organization for focusing on developing Luxurious and designer properties. Established in the year 1981, the group has emerged as a diversified real estate enterprise with portfolio that spans all markets segments whether it is residential, commercial, hospitability or service industry. Since its formation, the Veera Group with its entrepreneurial fervour has been & continuing to drive value for its clients, customers, associates and employees etc. The growth strategy of the group is driven by the core values that are achieved by extracting operating efficiency and expanding into horizons.

The group along with its subsidiaries and affiliates has executed more than major projects in the prime areas of Delhi & NCR. (Some have been listed in Annexure –A)

Mr. R.K.Jain, Founder Chairman of Veera Developers Group summarizes its vision and mission as: We wish to envelope into major player in the real estate sector of north India. We relentlessly search for and create newer ways to improve our products and services for best quality and timely delivery. We strive to function with a difference and we create the difference in the way we build our building and in the way we build our relationship with our clients. Our main motto is to be fair and transparent in our dealings and always Endeavour to fulfill our commitments.'

Veera Group a synonym for HAPPIER BUILDING is an organization that is constantly spreading happiness over the years through construction and delivery of numerous luxury apartments, villas at prime locations in Delhi/NCR. Veera has entered a reputation for quality and innovation as all its projects come with ample space and modern design and of course the best of amenities.

The group takes particular care in ensuring that its projects feature perfect vaastu and a clear title so as to give buyers a hassle- free and happy ownership. Today,...