Process Management Case: Laboratorio de Analisis Agrentina (Laa)

Process Management Case: Laboratorio de Analisis Agrentina (LAA)

Key Success Factors

LAA faces the problem of maintaining their customer promised 24-hour delivery, while reducing labour costs. Overcoming this problem will require the execution of two key success factors:

1.   2. 

Development of the ability to support the growth rate of tests offered to customers.

Over the past five years, the different types of tests offered has increased by 50% 10% of test samples require retesting

Organization of samples through the testing process.



Samples need to go to different groups for testing. Because samples get misdirected to the wrong group, a lot of time is lost locating samples. Long term solution is to build a new, one-floor facility outside of the city, but because this solution is in the early planning stages, an immediate, interim solution is required.

For LAA to maintain their customer promised, 24-hour delivery while reducing labor costs, they will need to focus their efforts on addressing operational efficiency pertaining to organization and the ability to accommodate growth.

Process Flow

Available Capacity Analysis

Activity

Activity Time Activity Code (person-hours per 1000 samples)

Wait Times (in Hours)

Avg. Times Tested

Critical Theoretical Path Time Cycle Time (person(personhours per hours per 1000 1000 samples) samples) 3.5 6 1.3 167.67 40.67 1.5 220.64 3.5 6 1.3 167.67 16.67 1.5 196.64

Processing Separation Distribution Testing Communicate Results Storage

2 3 4 5 8 10

3.50 12.00 1.30 167.67 16.67 1.50

0 0 0 0 24 0

1 0.5 1 1 1 1 TOTAL

Available Capacity Analysis Continued

Estimated Demand Capacity (person-hours per 1000 samples) Available Capacity (person-hours per 1000 samples)

Resources Day Shift Night Shift Total Persons/ 1000 Samples

Activity

Total Resource Hours Min Avg Max Full Part (person(person- (person- Full Time Part Time Time Time Available hours per hours per hours...