Pop Quiz #3

Course Code: MGMT 340 - 65349

Course Title: Business Systems Analysis

Term: Spring 2013 Session A

Item: Pop Quiz #3

Name: ___________________________________

References: Lecture Notes, Textbook

Instructions:

• In your own words, write very short answers for each of the following:

1. What are the 5 characteristics that a good systems analyst needs to solve problems?

• Impertinence

• Impartiality

• Relaxing of constraints

• Attention to details

• Reframing

2. What is the difference between open-ended questions and closed-ended questions?

• Open-ended questions have no specified answers while close-ended questions do.

3. What is the formal system? What is the informal system?

• Formal System – The official way a system works, as described in organizational documentation.

• Informal System - The way a system actually works.

4. What is Business Process Reengineering (BPR)?

• The search for, and implementation of, radical change in business processes to achieve breakthrough improvements in products and services.

5. What are disruptive technologies?

• Technologies that enable the breaking of long-held business rules that inhibit organizations from making radical business changes.

6. What is process modeling? What is a DFD?

• Process Modeling - Graphically representing the processes that capture, manipulate, store, and distribute data between a system and its environment and among components within a system.

• DFD (Data Flow Diagram) - A graphic that illustrates the movement of data between external entities and the processes and data stores within a system.

7. What is a data store? What is a source/sink?

• Data Store – Data at rest, which may take the form of many different physical representations.

• Source/Sink - The origin and/or destination of data; sometimes referred to as external entities....