Project Charter

Project Charter

1. Project Scope: Change in the Testing World of Project Management

2. Decompose the Project Scope into major supporting deliverables:

(1) Use a System Model and analyze the impacts of the change involved for the following departments: Sales and Marketing, Customer Service, human resources, Order Management and Billing, Network Maintenance and Security, and Operations. (2) Rank the three top departments considering impact and criticality: Network Maintenance and Security, Sales and Marketing, and Order Management and Billing. (3) Identify the change strategies that identify motivation and resistance levels for each group. (4) Use the measurability, relevance, and accuracy of two lead indicators for each department, measure the effectiveness of the implemented change strategies. The lead indicators determined whether a specific change strategy needed to be modified.

3. Identify Project Risks:

Profit, direction, performance, increased financial resources (High Risk)

Reliability of network, security risk, increased customer complaints, time and expense to become familiar with wireless features (High Risk)

Effort and difficulty levels involved in gaining relevant skills – training (High Risk)

Fear of being dismissed for non- performance (Low Risk)

Job security (Low Risk)

New skills and process (Low Risk)

Market Share (High Risk)

Increased workload (High Risk)

Effective communication (High Risk)

Understanding new target market (High Risk)

Fear of failure to achieve targets-initial point of customer contact (High Risk)

Method of skill development will affect the learning curve (High Risk)

Project Team Resources Requirements with rough estimates of time commitment:

Train about 138 employees and it will take about 175 days

Work Breakdown Statement:

The first step in monitoring progress toward this goal is to create a monthly report to measure the hours of network downtime. This report will help spot...