Ei Scheme

CONCLUSIONS OF THE STUDY

Critically analyse the importance of employee involvement as outlined in the literature and to identify from this review issues to be explored at GBK. Establish GBK's approach to employee involvement through primary and secondary data.

The prime focus of this research is to examine the level of employee involvement, its importance and limitation with reference to the case study in Canary Wharf GBK. From the literature review and the finding it can concluded that employee involvement is important for an organisation.

Employee involvement helps both the employees and employers directly and indirectly. The existing ways of employees involvement programme is effective in sharing information and communicate with the employees in GBK but definitely there is a lack of involvement in the decision making process. Further, there is lack of the psychological contract in the organisation, although management understand the expectation of the employees but it seems that they are not taking steps to meet those. From the literature and the research it can said that the benefits of employees' involvement are like better performance, reduce turnover, better psychological contract, better customer services, increase trust and coordination and reduce cost.

Although it is difficult to measure the result of involvement but the respondent tried to justify the improvement in the organisation because of involvement.

Further, the level of employee involvement is moderate in GBK where the management is in regular communication with the employees through team meeting, notice board and personnel interection.The main ways of involvement is through team meeting where they discuss the main issues with the employees.

Different channel of information sharing used according to the prefer situation. For example in team meeting generally called to check the service and customer complain whereas notice board used to pass the company information and training programme....