Proj 410 Case Study 1

Memorandum

To: Bob Smith, CEO

CC:

From: Ciera Jeter, CIO

Date: 3/24/2013

Re: BPO and Cloud Computing Analysis Report

Smith’s Information services

In response to your request I have prepared an analysis on the following potential data center outsourcing option:

* XPERTECHS

* Verizon

* iCore

XPERTECHS

XPERTECHS is a local company that has been servicing IT outsourcing needs for about 15years. They provide the following services:

* Managed Services

* Monitor all network assets to identify and solve issues before the business is affected

* Spam filtering

* Anti-Virus Protection

* Server monitoring

* Unlimited local Helpdesk Service

* Back Up & Recovery Services

* Allows business continuity after unforeseen events

* Cloud Services

* Allows business to share, edit, and publish documents in a unified system

* Desktop On-Demand; enables access to work anytime anywhere

The cost for these services vary from each service, however they there is a flat monthly rate, some service depend on our equipment and number of users. XPERTECHS offers a Time and Materials type of contract, services depending upon level of usage.

Verizon

Verizon, a company we are all familiar offers a variety of data center services as well. They include:

* Conferencing & Collaboration – helps stay connected anytime

* Virtual Communications Express

* Google Apps for Verizon

* Audio Conferencing

* Net Conferencing

* Networking

* Managed Networking

* Private IP

* Ethernet

* SONET

* Private Line

* IP VPN

* Equipment & Hardware

* Avaya

* ADTRAN

* Cisco

* Internet

* Internet Dedicated Access

* Mobile Backup

* FiOS

* High Speed Internet

* Secure Gateway with Private IP

* Integrated Solutions

* Enterprise Cloud

The Enterprise...