Case 82

Case 8.2 - R3 Technology: Improving Recruitment and Selection

1. What changes does R3 Technology need to make in its recruiting process?

First, Josh needs to conduct an appropriate job analysis. He needs to analyze the work environment that he is placing his employees in, to make sure they can do the work they are expected to do. Next, he needs to create a list of responsibilities and duties that his employees understand and can accomplish. After they have understood all responsibilities and duties, he needs to observe and record all sales tasks that his employees achieve while they work so he can make the proper adjustments if needed. After he has completed his job analysis, a proper job description is needed. Instead of hiring people he associates with, he needs to hire employees with proper experience. Hiring intelligent, energetic, experienced, and mature employees can increase revenues and customer renewal rates. Also, instead of word of mouth, Josh can seek and attract new salespeople by using advertisements, professional recruiters, and educational institutions. (I work for my mother’s retail business and from my personal experience; I can say that hiring friends and other family members is usually never successful. They tend to not take the job seriously and/or revenues decline due to the lack of customer interaction because the employee is not doing their job properly.)

2. What changes does the company need to make in its selection process?

R3 Technology needs to begin by having appropriate application forms. Once they have the application forms, they can begin setting up interviews for potential employees. Whether the interview is in-depth, over the phone or face-to face, Josh can still evaluate the person to see if they are right for the job. A few topic areas that are critical in the hiring process are honesty, drug or alcohol abuse, customer relations, safety, work value, and supervision (Will this future employee take me seriously?)

3. How...