Hospitality Management

CHAPTER 1

QUESTION1

what kinds of institutions or establishments does the hospitality industry include besides hotels and restaurants?

Hospitality not only includes hotels and restaurants but also refers to other kinds of institutions that offer shelter, food, or both to people away from their homes.

Include those institutions that provide other types of services to people away from home.

This may include private clubs, casinos, resorts, attractions, and so on

QUESTION 2

what is the role of a manager in the hospitality industry?

the manager's role is wide ad varied.

there is three general kinds of hospitality objectives with which management must be concerned

1.a manger wants to make the guest feel welcome.

but how? Doing this requires : First friendly manner on your part toward the guest. And an atmosphere of "liberality and good will" among the people who work with you in serving the guest

2.A manager wants to make things work for the guest

How could we make sure things could work for those guests?

Food has to be savory,hot, cold, according to design, and on time.

Beds must be made and rooms cleaned

Gaming facilities must be service oriented.

There are a lots of work, and the manager must a see that it is done.

3.A manager wants to make sure that the operation will continue to provide service while also making a profit

QUESTION 3

why did you choose to study in a hospitality management program? what alternatives were available to you?

There is three major categories that why am I choose to study in a hospitality management program : experience, interests and ambitions.

In my opinion, many students become interested in the industry because a job they once had proved particularly captivating.

Others learn of the industry through family or friends working in the field. Others learn about it through their experiences as customers. There are still a lot of students have a natural interest in food and some a attracted by the...