Talent Dry Cleaners Case-Ops

Nova Southeastern University

Wayne Huizenga Graduate School

of Business & Entrepreneurship

Assignment for Course: (OPS5095 Service operations Management)

Submitted to: (Dr. Arvind Gudi)

Submitted by: (Vanessa Padilla)

(N01410999)

(10519 SW 147th Ct. Miami, FL 33196)

(954-609-5392)

Date of Submission: 05/10/2013

Title of Assignment: Commerce Bank Case Study

CERTIFICATION OF AUTHORSHIP: I certify that I am the author of this paper and that any assistance I received in its preparation is fully acknowledge and disclosed in the paper. I have also cited any sources from which I used data, ideas of words, whether quoted directly or paraphrased. I also certify that this paper was prepared by me specifically for this course.

Student Signature: ______Vpadilla_____________________

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Instructor’s Grade on Assignment:

Instructor’s Comments:

CASE GRADING RUBRIC

TITLE OF RUBRIC: OPS 5095 Student Case Grading Rubric | Course: OPS 5095 |

LEARNING OUTCOME/S: CC1, CC3, CC7 | Date: May 10, 2013 |

PURPOSE: Apply OPS Theory to Business Practice | Name of Participant: Vanessa Padilla |

VALIDITY: Best Practices in OPS Management | Name of Rate: Gudi |

COMPANION DOCUMENTS: Individual Cases, Assigned Articles and APA Style Manual |

| Earning maximum points in each box in ‘PROFICIENT’ column and / or points in columns to the right of ‘PROFICIENT’ meets standard. |

| <<<<<<<<<< less quality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . more quality >>>>>>>>>> |

Performance Criteria | Basic (2 pt)* | Developing (3.25 pts)* | Proficient (4.0 pts)* | Accomplished (4.5 pts)* | Exemplary (5 pts)* | Score |

Identifies and describes problem/s effectively (CC1) | Does not state problem(s) or identify symptoms, critical factors and current state in...