Fedex

1. How do FedEx information systems contribute to the value of the services the company provides?

FedEx is a global logistics company based in U.S and having is network all over the world. It stands out as one of the leaders in the global logistics market. It provides individuals and business worldwide with a large portfolio of transportation, e-commerce and business services. Parcels, consignments are brought into people’s doorsteps from all over the world within a few couple of days. It maintains a broad network of its transportation range from its own airlines, to vehicles that aids in providing services to its customers including a strong database and information system that strongly backs up in its services of delivery. Because of the information system, the company maintains, a customer can easily track his consignment, gets to know the status of his goods, time of delivery etc, so that it becomes convenient for him. Since goods travel through different places and different mediums, a whole long supply chain is involved in this business. In such case, it is easier for the company itself also to track down their consignment easily from anywhere so that they will be able to answer customer’s queries, manage logistics and in overall, be able to provide a high quality service to its customers. In the absence of information system, this standard of service could not be maintained by FedEx as it is doing now.

2. How can FedEx itself act as a component of the information systems used by its business customers?

FedEx being a global leader in logistics business not only has its logistics chain in its mechanism but a strong information backup system as well that helps customer get to know about one’s consignment very easily through the website of company using the tracking code. Information system is an important requirement for companies today which will bring more efficiency in business. FedEx as a company has a strong information system that is adding value to...