Submitted by: Submitted by kremena04
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Category: Business and Industry
Date Submitted: 07/19/2010 12:28 PM
Quality Improvement Implementation Paper
Kremena Atanassova
Phaedra Brock
Miho Conboy
Christina Lopez
Mayra Padilla
MGT/448
University of Phoenix
February 08, 2010
Quality Improvement Implementation Paper
La Fleur Trading Company has been in business with a vast amount of organizations in various countries since 1975. La Fleur’s trading partners include China, Japan, Korea, the Philippians, Ukraine, India, Pakistan, the United Kingdom, Ireland, Norway, and Sweden to name a few. La Fleur not only exports high grade products but also imports the same grade of products. In this paper La Fleur Company will go over the process of the input, main action and output of their service on trading with various countries, and describe how this process affects La Fleur with other competitors domestically and globally.
In an effort to achieve a higher level of quality, the quality development team at La Fleur Trading Company would like to present to the Executive Management team a Quality Improvement Implementation Process and Plan. La Fleur is committed to a quality culture through its current process for post export and import review. Currently this process provides project history and feedback; however, a decision to enhance this process will ensure La Fleur’s strategic direction towards a total quality culture. The quality development team will identify the steps of the quality process improvement and implementation plan, define variations and how identifying and controlling is integral to total quality management, provide quality tools and the monitoring process, and explain why this model/methodology is correct for La Fleur Trading Company. Continuous improvement is an ongoing effort to improve products, services or processes at La Fleur Trading Company. These efforts can seek incremental improvement over time or breakthrough improvement all at once. The tool that La Fleur has chosen to use for continuous improvement is a four-step quality model—the...