Penang Bus Questinnaire

by Suria Haron School of Civil Engineering USM

Presentation Outline

 Introduction

 Purpose  Issues  Objective  Research Design

 Literature Review

 Methods

 Reliability Performance  Service Quality

 Results/Analysis  Discussion

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Purpose

 The study attempts to investigate the headway

pattern of bus services in Penang and to determine the potential parameters of urban bus performance indicators.

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Issues

 The

serious level of traffic congestion in the city. The planning and provision of transportation for urban travel in Penang was targeted for the need of private car users (JICA, 1986 and Rasagam, 1999). This situation leads into urban traffic congestion, increasing rates of injury and death from traffic accidents as well as environmental issues.

 The facilities provided through public transportation are

poor (Selvanathan, 2007). Hence, the woes and complaints from publics and tourists need further investigation.

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Objectives

 To determine the headway patterns of bus services

in Penang.

 To determine the potential parameters of urban bus

performance indicators that explains passenger satisfaction and related to sustainable transportation.

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Articles Review

Study by

1. Robert-James, C. (2002) 2. Randall, E.R., Condry, B.J. Trompet, M. (2007) 3. HCM (2000)

Reliability Performance

Reliability Performance is consistency of performance, frequency and dependability. Many of the larger cities have their bus operated on a frequency or headway rather than time table basis. On-time performance is a measure to which users can relate...