Accounting Information System (Case Study)

1. After reading the Yummy case information, list and briefly describe ( two to three sentences) each business process included in the case description.

In-store orders

There are two main ways to take in-store orders. Firstly, the restaurant staff serving patrons dinning in one of Top Burger restaurants. Secondly, the walk- in place makes order meals. It means that walk in orders are typically entered directly into the system by staff using the computer terminal located at the counter.

Telephone orders

Top Burger phone ordering system is called a one numbers system, customer call ‘the one number’ and then one of the operators in the call center will answer the phone. At the same time, the order is entered a computer terminal directly. On the other hand, a street database to verify the address of customer and credit card number. Customer phone numbers are used to present the customer with his or her choice of the nearest Top Burger restaurant for preparation and carry-on or delivery. Order is confirmed before ending the call.

Internet orders

To place an online, customer must be registered on the website by filling some identifying information. The online order is tied to the one-number system. When a customer makes order online, customer information is recognized from the one number system. When a customer logon an order online, they can begin to make order. Many combination of item can be ordered with many different choices of topping or accompaniments. A customer must answer a series of questions to finish the ordering. Credit card number may be entered online if pay by credit card. There are two firewalls to protect the security of customer information submitted online.

2. Do you think Top Burger business strategy is driving the development of its information system, or vice versa? Use points from the case to support your answers.

Yes, In my opinion, Top Burger business strategy is driving the development of its information system.

According to the...