Conflict Resolution Programs Benefit Business

Article: Conflict Resolution Programs Benefit Business

This article highlights the innumerable benefits that can and will arise from implementing an effective conflict resolution program. The basic formulation steps are provided and outlined, giving clear cut examples as to how and why these steps need to be followed and the necessity for these programs.

Conflict Resolution programs address the important challenges that can be faced in the workplace. These challenges, left unresolved, shift the employees’ focus from achieving success as an organization to regulating conflict and chaos in the work environment. Conflict can be healthy and constructive, yet it still heavily carries the negative connotation of being something dreaded and actively avoided. Employees should be educated on the both the positives and negatives at the start of a conflict resolution program. That way, they can understand why conflict can have a positive or negative spins and each need to be addressed.

The author describes how conflict resolution should not be the responsibility of just the manager, but the responsibility of the employees. Ideally, the employees are the ones involved in much of the workplace conflict, so it is logical to allow the employees a say in the terms of a conflict resolution program. Empowering employees and giving them the feeling of importance, input, and control will cause them to feel motivated and personally linked to any goals or successes of the organization. These feelings of importance, input and control allow employees to feel connected to the organization, and in turn, they become more productive.

Creating and implementing a conflict resolution policy takes time with complete employee support and involvement. It also needs commitment, as well as resources. These policy-making processes take time and require discussion and deliberation. Having the employees contribute to the formulation and implementation of a policy like this can lead to better...