Case Study of Midsouth Chamber of Commerce

Analyze the case and address the following questions:

1. Describe the mistakes that the Chamber has made since the implementation of the Unitrak software.

2. How would you evaluate the job that Niele has already performed?

3. In what way does the contract cause problems for the Midsouth Chamber?

|Case Analysis Written Structure: Start with an introduction that includes a brief summary of facts. Make sure that your |

|introductory paragraph presents the structure of the paper that follows. Follow the introduction with an analysis section where |

|you identify and analyze the issues. Finish with a conclusion that summarizes the issues and explains the implications you have |

|analyzed. Cite all sources in the body of the paper in APA format, and include a reference page. (See SCIS Written Assignment |

|Template below). Written case analysis assignments will be assessed using the MSCC 610 Written Assignments Assessment Rubric. |

Simple facts:

1. MSCC receives bills from DMA.

2. MSCC signed a contract with DMA.

3. MSCC in 2003 had custom software solutions for each department leaving information separated on individual workstations. The system though was very reliable.

4. Kovecki a computer scientist said in regards to the UNTRAK system, "I don't like the idea of the staff having uncontrolled access to so much data. It's not clear what they'll do with it."

5. There was no proper documentation for the custom software.

6. UNTRAK lacked a relational database management system

7. In 2007 UNTRAK filed for bankruptcy protection. Leaving the MSCC with no support for their software.

8. In 2008 Dick Granen replaced Kovecki after Kovecki left because he was concerned with his future with his future with MSCC.

9. Granen had no prior exposure to UNTRAK software.

10. Granen found it difficult to accomplish basic tasks on the system

11. One month into Granen position he was trying to migrate to a...