Performance Appraisal

Journal of WEI Business and Economics-April 2013

Volume 2 Number 1

PERFORMANCE APPRAISAL OF MOBILINK ORASCOM BY USING 360o FEEDBACK - A CASE STUDY OF MOBILINK REGIONAL OFFICE PESHAWAR-PAKISTAN

Waheed Ullah, The University of Agriculture, Peshawar-Pakistan, Waheed_hr@aup.edu.pk Noor Jehan, Bacha Khan University, Charsadda-Pakistan, Noorejahan82@yahoo.com Ms. Faiza Farid, CECOS University Peshawar-Pakistan, fijifarid@yahoo.com Ms. Salma Khan, Institute of Social Policy & Research, Peshawar-Pakistan, yousafzaicute@rocketmail.com Abstract Reliable information in the processed form (data) is the key towards effective decision making. And when it comes to evaluate humans in respect of their qualities, the process demands an extra care and attention. This study was undertaken to investigate the reliability of 360o feedback for performance appraisal. The present research study followed this procedure to assess the contribution of sales department in the overall performance of Mobilink Orascom. All the 30 employees of Sales department at regional office Peshawar were the subjects to this research study and the department was our main sample. Data was collected from the employee self and his/her Boss, Peer, Sub-ordinate, and Customer. It was summated as likert scale and analyzed with chi-square and Pearson’s correlation. The results for all these groups as well as the 360o Feedback rejected null hypothesis of no contribution in favor of significant contribution by sales department towards the overall success of their company and their employees Performance is effective. The correlation showed that 360o feedback is almost in agreement with all the participating bodies. Peer as an exception in their views about the significance of their fellows performance, is still positively (r= .320) related with the multi rated values. We can say that 360o feedback is a representative measure of all the parties concerned although those competing parties may be having opposite views...