Custom Order Policy

DOWN PAYMENT:

Down payment is required to place an order. All orders require 1/2 down payment when we're ready to purchase fabric. Orders using skins must pay for the skins in full before work is started. The remaining payment & shipping/ insurance charges are due before anything ships. Orders using family designs & non-sale able items 

must be paid IN FULL before work is started.

SCHEDULING:

There is normally a 1-9 month waiting period for orders, depending on the time of year. We're always backed up with powwow season orders by early April, but will attempt to work in as many orders as possible. Our slow time of year is the first few weeks after Halloween. So PLEASE plan in advance. We DO NOT promise "finish dates" under any circumstances, because unavoidable delays do happen and it's very hard to gauge how long some orders will take. Orders are filled on a 1st come/1st served basis except when similar orders can be grouped together. If you placed an order but haven't heard from us in months, we've probably tried to contact you unsuccessfully. Keep in touch with us, because we won't continue trying to contact you. If a customer is unable to pay for their order when we're ready to start, their order will be postponed until we can get back to it.

PAYMENT:

We accept credit & debit cards, money orders, cashier's check & Paypal. Cashier's & money orders will be held until cleared by the bank. Large orders from school districts, legitimate tribes and non-profits can provide Purchase Order & proper documentation for possible waiver of down payment requirement. All orders must be PAID IN FULL before shipment.

CANADIAN & INTERNATIONAL:

Foreign orders must be paid by credit card; credit card companies do the currency conversion. We accept Western Union payments from Canadian customers who live in remote areas where travel to a bank for payment is a hardship. We don't recommend paying for overnight shipments to Canada, because...