Role of Stakeholder

Role of Stakeholder

Nicole Rufatt

MGT420

April 8, 2013

Dr. A. Mahdi Al-Husseini

Stakeholders

When an individual interacts so often and so closely with society, a shared interest and interdependence develops between the company and other social groups. Stakeholders are the legal owners of a corporation. Stakeholders are the most critical factors in measuring the success or failure of an organization in the dynamic business organization.

Quality Management Process

The implementation of certain processes and regulations to maintain a superior service level and quality products, the further implementation of processes of figuring out the defects in products and ongoing improvements is known as Quality management (McCarthy, 2012). Quality management mainly comprises of four steps;

* Quality planning

* Quality control

* Quality assurance

* Quality improvement

The role of stakeholders in implementing a quality management process

Each stake holder had a critical relationship with the implementation of an organization’s quality management process. For instance, employees are the major drivers of this process. According to studies in the past, any quality management system will not function until employees are authorized and dedicated to take duty for quality - as a continuing procedure - efficiently for quality to become part of an employee's behavior and actions (Juran, 2008).

The whole Quality Management process is mainly conducted for a major stakeholder which is the customer of the company. Customers demand the best type of products and services from the brand they choose. Only the assurance of the supply of the best products and services can increase the market share of a particular company. It also sometimes helps companies to gain a competitive edge in the consumer markets.

Society also demands a company to maintain quality in each product and service that is produced to maximize...