Intro

Chapter 4 Short-Answer Questions

1.) The four types of decisions discussed in this chapter are:

1.) Structured decision- an example of a structured decision would be deciding rather to follow the law

2.) Nonstrucured decision- a nonstrucured descision would be what socks to wear today

3.) Recurring decision- a decision of eating Whataburger every Tuesday

4.) Nonrecurring decision- a decision of going to the Superbowl (Referring to pg 97-98)

2.) The four steps in making a decision are:

1.) Intelligence- find or recognize a problem, need, or opportunity

2.) Design-consider possible ways of solving the problem, filling the need, or taking advantage of the opportunity.

3.) Choice- examine and weigh the merits of each solution, estimate the consequences of each, and choose the best one

4.) Implementation-carry out the chosen solution, monitor the results, and make adjustments as necessary. (Referring to pg 96-97)

3.) A decision support system (DSS) is highly flexible and interactive IT system that is designed to support decision making when the problem is not structured. Its three components are Model management, Data management, and User interface management. (Referring to pg 98)

4.) A geographic information system (GIS) is a decision support system designed specifically to analyze spatial information. (Referring to pg 103)

5.) Special information is any information that can be shown in map form, such as roads, the distribution of the bald eagle population, sewer systems, or the path of a hurricane.(Referring to pg 103)

6.) IT can further expand business brainpower by means of artificial intelligence (AI)- the science of making machines imitate human thinking and behavior. (Referring to pg 104)

7.) Expert systems are excellent for diagnostic and prescriptive problems. (Referring to pg 105)

8.) An expert system is used for reducing errors, improve customer service, and reduce costs. (Referring to pg...