Quality

HS 665 Healthcare Quality Management Homework 1 & 2 Due Date

Question 1: Benchmarking is defined as “the search of industry best practices that lead to superior performance” Discuss the various problems that organizations might face during the search stage and explain the needed steps to make the exercise more effective. Illustrate your answers with examples.

Answer: Students should highlight the difficulties that organizations intended to carry out benchmarking exercise to identify the appropriate good performers’ partners. It is therefore requires close touch with the market and all players in it and also know exactly who is doing better in winging customer and growing steadily. The second part of the question should be directed to talk about the code of conduct that clearly explain what is agreeable to discuss during the visit and what areas should be kept confidential.

Question 2: For a company to develop and use data, information and performance measures appropriately, it certainly needs to choose the correct methods. In achieving this difficult task, top management should consider looking carefully to leading practices. Explain with examples the requirements for an organization to become a leading practice.

Answer: This question is challengeable one, which requires from the student to understanding the problems associated with dealing with information. Responses to the second part of the question should focus on the following requirements for an organization to become a leading practice:  They develop a comprehensive set of performance indicators that reflect internal and external customer requirements and the key factors that drive the organization.  They use comparative information and data to improve overall performance and competitive position.  They continually refine information sources and their uses within the organization.  They use sound analytical methods to conduct analyses, use the results to support strategic planning and daily...