Simulation

MGT 349:

BUSINESS SIMULATION

“We declare that this assignment is our own work entirely and suitable acknowledgement has been made for any sources of information used in preparing it”

Contents

Individual Report

1.0 Proposal 1

2.0 Purpose of the Study 3

3.0 Describe of the Problem 3

4.0 Description of Alternative Layouts 6

5.0 Analysis and Justification 8

6.0 Recommendation for Any Changes 11

7.0 Conclusion 12

Team Effort

1.0 Conceptual Modelling 13

1.1 Model Scope 13

1.2 Model Details 13

1.3 Process Flow Diagram 14

1.4 Activity Cycle Diagrams 15

1.5 Logic Flow Diagram 16

1.6 Assumption 17

1.7 Simplification 17

2.0 Data Collection and Analysis 18

2.0 Inter-arrival time 18

2.1 Queuing Time 19

2.2 Service Time 20

3.0 Simulation Model 21

4.0 Validation 33

4.0 Black Box Validation 34

4.1 Solution Validation 36

5.0 Experimentation 38

6.0 Appendix 40

1.0 Proposal

Proposal for Simulation for Business

From

Title of Project: TMPointTaipan, Subang Jaya

TMPoint in Taipan is a Telekom Service Centre that provides services like bills and payments, other enquiries and application services to people who lives in Subang Jaya. There are problems in this service centre because of the lack of counters. For example, the average time for arrival customers to queue to enter the service centre is around 3.4minutes. Besides, the average queue time at Service Counter 2 (enquiry service counter) is around 7.06minutes and the average queue time at service counter 3 (application service counter) is around 7.37 due to the increase in the amount of customers who needs to be served. This has causes the customers to wait for a long time before they are served.

One of the problems that cause the long queue is lack of counter in the center. The reason lay behind this problem might be lack of staff to perform the service or insufficient space to set up a counter. A center is a place where...