Bis 219

Unabridged

The Business Model:

• Unabridged has been around since 1980, offering the Chicago population the traditional source of purchasing books and maintaining their focus to sell great books, focusing on gay and lesbians titles while maintaining and excellent selection for the general public.

• Unabridged offers a more traditional and personal approach to its customers by offering a personalized hand written favorites recommendations list created by its own employees.

• Unabridged is open all year round from M-F 10-9 and weekends from 10-7. They only close on three major holidays.

• Unabridged has a staff of four employees with a background working for major bookstores and all active and avid readers.

• Unabridged offers additional services with purchases such as: gift wrapping, no charge for special orders, shipping to all of the U.S. (UPS).

• Unabridged also sponsers a free public story hour for kids ages 3-6.

Website:

• Informational website: Unabridged has a website with general information on the store such as history, general book inventory, store location and hours and email contacts.

• Unabridged does not offer the option to purchase a book directly on-line.

• Unabridged gives brief summaries on the major selling categories.

Ethical/Legal/Security

• Unabridged ensures all writers copy rights and does not permit photocopying of any book.

• Unabridged ensures that they only purchase actual copies of titles and not duplicates.

• Unabridged does not sell or buy books online.

Communication Technology :

• Unabridged uses technology to promote it’s store by having their company websites.

• Unabridged uses email to alert clients of new titles and book events as well as to communicate with vendors.

• Unabridged uses an internal database keep to track of their inventory.