Src-Hotel Management System

A BRIEF OUTLINE OF ANALYSIS AND DESIGN OF SYSTEM FOR ROOM BOOKING IN A HOTEL

STATEMENT OF PROBLEM This project addresses the information required by a hotel to book rooms and clear the bills of customers. The hotel decides to computerize room booking and customer checkout formalities. The hotel has various types of rooms. It wants to allow booking online through the internet besides normal booking by phone, letter and also spot booking on arrival of the customer. The hotel management is willing to invest in a PC with internet connection. It is also willing to train the staff at the reception desk to handle computerized booking. It is unwilling to invest in local network in the hotel, which would allow on-line updating of customer charges. Customer bills are sent from restaurant, laundry etc to the reception desk accountant for manual updating of accounts. As the hotel is small with only 177 rooms, this is feasible.

A

FACT GATHERING AND REQUIREMENTS SPECIFICATION

i)

Hierarchy chart of the organization

Manager

Hotel Staff

Front desk receptionist

House keeping staff

Restaurant staff

Communication systems

Accounts office

ii) List of persons to be interviewed Manager Front desk receptionist Accounts staff

ii) Questions to be asked a) b) c) d) e) f) g) h) i) j) k) What are the various rooms and their details? What are the rates applicable to each type of room? Is advance booking like booking via internet, phone etc to be allowed? What are the facilities provided by the hotel? Is the utilization of these considered as extra charges or is it included along with the room charges? What are the functions of the front desk receptionist? What communications services are provided? How many days ahead of stay can a room be reserved? Can companies book rooms on credit and clear the bills when sent to them? Can a person extend his stay? What if the customer does not turn up even after he books?

iii) Records of Discussion: a) The hotel has...