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Ritz-Carlton case study

How are employees motivated in Ritz-Carlton? Please explain your

answer using two motivation theories.

Work Motivation: (powerpoint slide 6)

Psychological processes that direct, energize, and maintain action towards a job, goal, task, role, or project

1. Expectancy theory

2. Goal setting theory

3. Feedback intervention theory

4. Self determination theory

5. Proactive motivation

6. (Failure in) Self-regulation

Applications of goal setting in organizations

Management by objectives

Productivity enhancement

Performance appraisal

Personal development plan

Self determination theory

Intrinsic – a desire to act based on interest and enjoyment of the work itself -

Proactive motivation

goal driven process involving both the setting of a proactive goals and striving to achieve that proactive goal”

and a performance appraisal based on expectations explained during the orientation, training, and certification processes. (from the tekst?)

First opinion (Pro active -> and feedback)

The spark new ideas for service, and create a sense of palpable success and pride that cold, hard words on a page could never do. They are motivational because they are real.

his company strives to engage its staff to increase employee

Most important, it gives an employee "local fame." Employees want to be recognized in front of their peers. Giving them public recognition is a powerful motivator.

Employees need to understand how their daily actions have an impact the customer. Use staff meetings to make the connection

Praise effectively. Ritz-Carlton managers don't focus on what employees have done wrong but instead seek to help them improve on a given task.

In the given example simultaneously two things are occurring, the development of the employ and motivation of the employ, which is attained by the satisfaction that the employ was considered worthy enough to fulfill such an important task, thus driving...