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Text pages xiii-xvii (terminology)

1-10. Define the following terms and give at least one example or application for each term:

Application- Software used for any business functions.

Blog- A discussion or informational site published on the World Wide Web and consisting of discrete entries ("posts") typically displayed in reverse chronological order (the most recent post appears first).

CIO- The top information technology officer in the company.

CRM- Customer Relationship Management. Applications for tracking sales and business development efforts.

DR- Disaster Recovery; processes, plans, infrastructure and systems outlined and tested in advance in the event of an unplanned natural disaster or other system outage.

ERP- Enterprise Resource Planning software; large-scale software that provides a significant portion of the functionality required to operate a business; typically has back-office capabilities (accounts receivable, accounts payable, general ledger, fixed assets, payroll) as well as core business functions, which will vary according to business type and range from order entry, inventory management and manufacturing planning to time-keeping and customer management.

Firewall- Network security device which monitors and manages traffic between a wide area network (usually the internet) and the local area network belonging to the organization.

Help Desk- IT department sub-organization tasked with being the first point of contact for IT problems and requests.

OS- Operating System; the core systems that operate a server, desktop, laptop computer and some network devices. The OS provides a platform of systems services on which applications run.

UPS- Uninterruptible Power Supply, a device (usually, but not always battery powered) that provides electricity to IT equipment when the main power supply fails.

Text pages 69-86 (IT Scope and Strategy)

11. Why is it important to build a model of the major components that compose an IT department?...