Bus210 Week 1

24-7 Customer Service

7-11 is a convenient store that is located in just about every city in my local area. Their hours are 24-7, 365 days a years and they sell food cold and hot and also offer hot fresh coffee all day. In addition you can also Slurpees & Big Gulps as their signature fountain drinks only found in their store. In my area this is a rarity, only select big chain superstores and Pharmacies are open 24 hours. They have great utility in my area because these have the basic needs, cold drinks at your convenience any time to the day even on Christmas. The prices are slightly higher that the big stores but the convenience of being able to get in and out at your convenience without being in an extremely long line is sometimes worth the additional cost on a tight schedule.

The business occupation for this store is the customer service. In the mornings they have an employee that takes care of brewing the coffee and keeping the counter stocked for the rush. It is a nice start to the day when you go in to get a cup of coffee and see a familiar face and have a nice conversation. This type of service generate repeat customers that come in and get more that just coffee they may even pick up a sandwich for lunch , breakfast or a cold drink from the cooler which would be their business commerce.

Being available 24 hours and being able to hire employees to serve at all hours is the key to the business organization. To be able to work together and smooth the transition to offer the same type of courtesy late night to the night owl as they do to the early bird.