Dangerous and Natural Energy

Maria Aguirre

TH206 Hotel Management and Operations

Unit Two: Front Office Job Description

August 5, 2010

Instructor: Sean Doyle

1.Explain which position are typically in the front office division

The typical functions of the front office division are to be able to provide guest service to all guest, setting standards for front office staff to follow and also maintain personal contact with guest to ensure total satisfaction . Also, investigating and resolving guest complaints. Other responsibilities are supervising the front office staff; shuttle van, including recruitment, training, scheduling, budgeting process and controlling cost.

2. Explain which position are typically in the housekeeping division

The typical functions of the housekeeping division is maintaing recycled and non – recycled inventory items. Inspecting rooms before they are available for sale. Ensuring clean occupied and vacant rooms. Also, communicating status of guestroom to the front office.

3. Summarize the functional hotel section on an organizational chart

Rooms Division:

a) Front Office

b) Reservation

c) Housekeeping

d) Uniformed Services

e) Telephone

Beneath is a brief description of the different departments decomposing the Rooms Division Department, along with their related main responsibilities:

a) Front Office:

Sell guestrooms; register guests and design guestrooms

Coordinate guest services

Provide information

Maintain accurate room statistics, and room key inventories

Maintain guest account statements and complete proper financial settlements

b) Reservation:

Receive and process reservation requests for future overnight accommodations.

With technology development, the Reservation Department can, on real time,...