Information Systems Analysis and Design

Ticktapp presents:

Starbucks Online Purchase App

Share the great coffee, make the world a little bit better

Ticktapp presents:

Agenda:

Starbucks Online Purchase App

1.  Introduction to Existing System

Share the great 2.  Limitationcoffee, Impact world a little bit System

and make the of Existing better

3.  Our Proposed Solution

4.  Benefits of our app

5.  App Demonstration

Agenda:

1.  Introduction to Existing System

2.  Limitation and Impact of Existing System

3.  Our Proposed Solution

4.  Benefits of our app

5.  App Demonstration

Existing System!

• Visit Starbucks

• Queue Up

• Place Order

• Payment

• Item Production

• Collect Item

Existing System!

• Visit Starbucks • Queue Up

Begin

10 mins

30 sec

30 sec

5 mins

Total = 16 mins

• Place Order

• Payment

• Item Production • Collect Item

Existing System!

• Visit Starbucks

Begin

• High flow • Queue Upof customers

mins

10 • Place Order

• Payment

30 sec

30 sec

• Long item re-heat • Item Production time

mins

5 • Collect Item

Total = 16 mins

Existing System!

• Visit Starbucks

Begin

il ors w t 2 fac uce The sec

seikely red unl l

• High flow of customers

• Place Order

• Payment

30

30 sec

• Long item re-heat time

• Collect Item

Total = 16 mins

Limitations!

2012 Annual Survey

87%

Impressed by high beverage quality

40%

Unhappy with long waiting time

Limitations!

2012 Annual Survey

87%

Impressed by high beverage quality

40%

Unhappy with long waiting time

Need to wait for good items

Potential sales loss!

Limitations!

Refill Items

Cashier

Cleaning

Item Preparation

Limitations!

Refil Item l s Clea ning

P Per fo oor rman ce

Po Acc or urac y

Cash ier

It Prep em arat ion

Solution: ISAD! Solution: ISAD!

Customers

Staff

Solution: ISAD! Integrated Starbucks Application...