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CASE STUDY

SM GROUP

OF COMPANIES

SUBMITTED TO:

SUBMITTED BY:

MELODY V. DAO BA 104

DATE:

OCTOBER 17,2013

I. SM GROUP OF COMPANIES

A.HISTORY

II. PROBLEMS WITHIN THE COMPANY

III. POSSIBLE SOLUTIONS

A. ANALYSIS AND DISCUSSION

IV. CONCLUSION

SM GROUP OF COMPANIES

Shoemart, as SM was originally known as, is the Philippines' leader in the retail industry and comprises of the SM Group of Companies. SM Group, is a retail giant with 38,600 employees and annual revenues of $1.7 billion. SM Prime Holdings, Inc. (PSE: SMPH), a part of the SM Group of Companies, is the largest shopping mall operator in the Philippines. And guess what? The owner of it all, Chinese-Filipino Henry Sy, Sr., the Philippines' "Retail King," is the richest man in the country (14th wealthiest person in Southeast Asia [Forbes, 2006], 74th richest in the Asia and Australia region [Forbes, 2006], and 355th wealthiest in the world [Forbes, 2007]).

For more than 40 years, it has been committed in providing quality products and services at reasonable prices.

SM Group of Companies is also one of the leaders in Banking & Financing Industry and Property & Real Estate Investment today. The company does not forget their role in the community or their civic responsibilities, that's why SM also focuses on four major programs and areas of advocacy, namely, education; religious; outreach; and health.

As SM celebrates its 50th Anniversary as a retailer, it approaches this milestone with a new vitality and energy to serve a new generation of shoppers, as well as the many customers that have made it part of their lives.

The success of the shoe store led to its expansion as a full line store, and the first SM Department Store opened in downtown Manila in 1972. With its exciting merchandise mix, world class interiors, one stop shopping convenience, and service, SM has become part of the lives of many Filipinos. Today, it has 32 branches strategically located...