Cmi L3 Contributing to Quality Management

Contents

1. Terms of Reference page 3

2. Introduction page 4,5

3. Methodology page 6

4. Findings page 7, 8, 9, 10,11,12

5. Recommendations page 13

6. References page 14

7. Bibliography page 15

8. Appendices page 16

Terms of Reference

Aims and Objectives.

1. Explain the importance of quality to my team and encourage their involvement.

2. Measure an aspect of quality in my area related to meeting customer needs.

3. Carry out a basic quality audit in line with my organisation’s quality systems and report my findings.

4. Identify a quality issue and indicate how I would respond to it as a supervisor.

Introduction

I currently work for Balfour Beatty Utility Solutions they were established in 2007 following the merger of Balfour Beatty Utilities and Balfour Beatty Power Networks, forming the largest utility solutions provider in the UK.

Balfour Beatty Utilities

During the last decade Balfour Beatty Utilities was born out of two companies, John Kennedy and Kenton Utilities & Development Limited. In 2001 and 2002 Balfour Beatty acquired John Kennedy and Kenton Utilities respectively.

With effect from 1st January 2003 Balfour Beatty Utilities was formed as a new operating company, to integrate the gas and water utility services.

The company provided a complete asset management solution to most of the major utility companies in gas, clean water and wastewater sectors. They also help clients maintain, repair and refurbish their utilities network across the UK.

Balfour Beatty Utility Solutions is the largest utility solutions provider on the UK gas distribution network.

In line with the Health and Safety Executive's requirement for all cast iron gas mains to be replaced within the next 30 years, we will be working on a large percentage of the UK's...