Human Behavior, Banking

Part 1

Senior Teller & Credit Risk Analyst

As a Senior Teller and Credit Risk Analyst you have to interact with a lot of various types of people. The characteristics for both positions do not vary a whole lot to be successful. You would like to see both positions have a low locus of control, in return you would receive a person that has higher E-P and P-O and thus, they have higher motivation. With working with people in the amount of either position you would like them both to be high self monitors, but maybe for different reasons. The Senior Teller needs to be a motivator and able to conform to different situations as that arise a high self monitor would be helpful in the success of this position. The Credit Analyst has to work more one on one but still needs to be able to communicate. I would expect to have someone in this position to be a slightly lower self monitor than the Senior Teller but it is still important to have a good self monitor in both positions. Both the Senior Teller and Credit Risk Analyst would be more productive and better employees if both had the trait of a high positive affectivity. This directly relates to people that are glass half full. These people are more productive and better to work with. They are usually always positive and have positive emotional states. The one trait I believe the two positions vary is in the Machiavellianism trait. I would expect to have my Senior Teller have a higher MACH due to the amount of cross-selling and motivation needed to be successful in that position. The Credit Analyst would not have to a high MACH to be successful. They would not be asked to sell or persuade customers into products or services. Their job is to work well with others and “crunch the numbers” in the end a Credit Analysis is what it is.

The “Big 5 Personality Factors” are also important in choosing a person who would be good in either position. These personality factors are broken down in Neuroticism, Extraversion, Openness,...