§ Trained CISF (Airport security staff) at the Mumbai airport on customer service, conflict resolution training and stress management training.
APTECH – Avalon Aviation Academy Centre Academic Head and Trainer
[2008-2010]
§ Managed Vashi and Dadar centre
§ Trained by Aptech - Train the Trainer at A.I.C.A.R – Neral (Aptech – Training School)
§ Maintained Daily / Weekly Training Reports
§ Trained staff on Interview skills and grooming to prepare them for interviews
§ Responsible for assisting our students with placements
§ Trained students on various topics: Aviation, Soft skills, Grooming, Basic grammar, Ground staff training: DGR, Cargo theory and rating,
§ Conducted training on Behavioural skills training, like Team work, Time management, Leadership skills, Emotional Intelligence, etc...
Achievements:
§ Promoted from trainer to Centre Academic Head within 2 years of joining the company
§ Due to good performance was shifted from the Avalon academy - Vashi centre to handle our bigger training academy at the Dadar branch.
§ Conducted seminars and promotions for Avalon Aviation Academy at Career Hub – Vashi to promote our courses and help increase awareness of our product
§ Planned In-flight training programs for aspiring cabin crew students of Avalon onboard Jet Airways, where students were given onboard training and taught actual services a flight, including a familiarization of safety equipment onboard
§ Was ranked as second best trainer across India (Avalon) at the Aptech – Train the Trainer programme held at Nerul.
Go Airlines India Pvt. Ltd.
In-flight Manager - Cabin Crew
[2005-2006]
§ Overall in charge of the Crew, Safety and Comfort of our customers
§ Conducted onboard audits for new recruits
§ Conducted onboard trainings
§ Conducted on board food and beverage sales and onboard...