Emotional Intellligence

Emotional Intelligence |

Contents

Abstract iii

I. Introduction 1

II. Emotions 2

III. Intelligence 3

IV. Emotional Intelligence 4

1- Bar-On Model (1988) 5

2- Salovey and Mayer Model (1990) 5

3- Goleman Model (1995) 5

V. Emotional Intelligence in the Workplace 7

VI. EI versus IQ 7

VII. Emotional Intelligence and Leadership 8

VIII. Cultural Perception of Emotional Intelligence 10

1- A) Institutional Collectivism 10

B) In-group Collectivism 10

2- Uncertainty Avoidance 12

3- Power Distance 12

4- Humane Orientation 13

5- Gender Egalitarianism 13

IX. Conclusion 14

References 15

* Abstract

In recent years, emotional intelligence (EI) has been considerably gaining the attention of many researchers who identify it as a key skill needed for individual’s success in their lives and careers. This paper explains what is meant by EI and highlights its importance within the organizational context. An emotional intelligent person is someone who possesses the five dimensions of EI: self-awareness, self-management, self-motivation, empathy and social skills. The first three personal (self-) dimensions are needed for a person to understand his/her own feelings and control them in a positive manner to develop utmost motivation for a better performance. The latter two dimensions contribute to the person’s social skills which allow him/her to feel with others and be able to manage their feelings as well. Studies have shown that EI prevailing in the workplace is associated with higher work satisfaction, innovative contribution and positive interaction which all contribute to successful performance. It is specifically an underlying critical competency to be possessed by leaders; it assists them in facing the increasing challenges of today’s industries to achieve the best out of themselves and their teams for an effective and outstanding performance. Furthermore, when it comes to studying EI within a cultural context, the...