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Associate Level Material

Appendix C

Troubleshooting Installation

A computer technician must be familiar with troubleshooting different operating system issues.

Scenario One

As a support technician for a small company, your job is to support the company’s employees and personal computers (PCs). Ben, a coworker, approaches you with a problem. For some reason, the Microsoft® Windows® 7 operating system is not booting correctly on his computer. Ben is worried because he has many important data files in several locations on the hard drive, but he does not know which files are located in which folders. Ben is also worried about losing his saved e-mail addresses, individual e-mails, and favorite links in the Microsoft® Internet Explorer® browser. You attempt every method you know to recover the information on Ben’s computer, but nothing works. Ben’s system is corrupted beyond repair.

After trying to fix the computer I have found there is not a fast way to repair this computer. Ben does not want to lose all of his information on his computer so I would try to run the computer is safe mode and use the backup disc of all the retained information.

First I would have Ben turn on his computer and start hitting the F8 key or sometimes F2 key then that will bring up a menu to get into your advanced options. This will allow you to pick the safe mode to begin the process. Now that you are in Safe Mode I would now make a backup disc to save all of the information on the hard drive. Now that all the information that he needed to be saved the best next step is to attempt a system restore. First you go to your start menu then all programs then accessories then system tools menu then click on system restore. Now you can restore the computer and it will begin this process. If this has not fixed the issue the next best thing is to just reinstall your windows, all you need is the startup disc and you can restart the computer. It will load the boot up screen after it...