Principles of Business Excellence

Submitted by:

???

Subject:

Principles of Business Excellence

(111PBE104-01-Fall-2012)

Instructor:

???

Date Submitted:

18 December 2012

Submitted by:

???

Subject:

Principles of Business Excellence

(111PBE104-01-Fall-2012)

Instructor:

???

Date Submitted:

18 December 2012

Table of Contents

RAK Ceramics 2

Background 2

Vision 3

Mission Statement 3

Qualifications and awards 3

Application of business Excellence model in RAK Ceramics 5

Current framework in RAK ceramics 6

Who is Mr. Irfan and responsibilities? 6

Recruitment in RAK Ceramics 6

Monitoring of people performance 7

How to start the journey of excellence 7

Standard not enough 7

Is it necessary to implement business excellence model 7

Benefit of using EFQM Excellence Model 8

How to start the EFQM 8

Problem or challenges faced in implementation 9

Conclusion 10

The research 10

RAK Ceramics 10

Excellence Model 11

References 12

RAK Ceramics

Background

RAK Ceramics company was established in 1989 by H.H. Sheikh Saud Bin Saqr Al Qasimi “Ruler of Ras Al Khaimah and UAE’s Supreme Council Member” who believed in the ability of the company to compete with their counterparts in the world with all the efficiency and excellence in the work within a short period of time and H.H. Sheikh Mohammed Bin Saqr Al Qasimi “Crown Prince of Ras Al Khaimah and the Chairman of RAK Ceramics” who lead the company towards excellence and global competitiveness.

Dr. Khater “co-founder of RAK Ceramics” has contributed in the establishment of the company from scratch and ensures that RAK Ceramics become a truly global brand by its innovative product range through the use of advanced technology and high-quality production. Currently, Abdullah Massad “CEO of RAK Ceramics”, is leading the company's strategy to become the Ras Al Khaimah Ceramics distinct international brand, and move forward in the company to be a formidable force in the global ceramics manufacturing industry.

At present, considered...