Click and Collect Uk 2014 - Worldwide Industry Size, Share, Trend, Growth and Analysis

Increased uptake of click-and-collect appears to be one contributor to the sustained high growth rates in e-commerce. And there is far to go: click-and-collect will make up less than 2% of all retail sales this year. Further innovations such as more click-and-collect hubs and drive-through services can offer the convenience that shoppers are demanding.

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Table of Content

Introduction

Definitions

Financial definitions

VAT

Abbreviations

Executive Summary

The market

Market factors

Companies and innovations

Market leaders

Third-party collection services

Retailers

The consumer

Who uses click-and-collect and what do they buy?

Trend Application

Trend: Transumers

Trend: FSTR HYPR

Mintel futures: Old Gold

Issues and Insights

The impact on online shopping

Different drivers for different categories

Different drivers for different shoppers

Will shoppers pay to use collection services?

Convenience versus experience

Innovations can enhance convenience further

Market Size

Key points

Click-and-collect accounts for 15% of online retail

By unit volumes

By type of service: In-store collection continues to dominate

Market Leaders

Key points

Next leads the pack

Figure 20: Share of click-and-collect market accounted for by major retailers, 2014

Indications of performance

Leading Online Retailers’ Collection Services

Key points

Who’s Innovating?

Key points

Third-party click-and-collect stores

Cool lockers

Cool stores

Collection on the move

Car boot sales

National post operators embrace click-and-collect

Cross-retail partnerships

Reverse Click-and-collect

Case Studies

Amazon Lockers

What it is

What we think

The Consumer – Who Uses Click-and-Collect and What Do They Buy?

Key points

What we asked

A third use click-and-collect

The Consumer –...