Tax Exam Question for Hrblock

Bank agency 2014

You may donate or recycle electronic equipment containing client information.

TRUE

FALSE

A fraud scheme known as phishing is:

Where thieves go through discarded garbage to find client information

Where unauthorized individuals attempt to obtain personal information through text messages, e-mails, and phone calls

Where thieves enter your office and pretend to be service providers

None of the above

Offices may use old signage and marketing materials for bank products if they are still in good condition.

TRUE

FALSE

If tax software indicates that you need to convert to a paper-based document execution method, (Flip to Paper) you should:

Ignore the message and continue the return via e-Signature

Continue through the software and not complete the written documents

Go and retrieve the PHYSICAL SIGNATURE DOCUMENTS pre-printed ALL CLIENTS and RAC booklets

None of the above

Social Engineering is when a person with malicious intent attempts to convince a person to break normal security procedures.

TRUE

FALSE

Every tax client must receive an H&R Block Privacy Notice when they arrive in the office.

TRUE

FALSE

Checks will be printed from centralized facilities for TS14.

TRUE

FALSE

Do not make copies of a client’s driver’s license or social security card for purposes of identification.

TRUE

FALSE

If you suspect suspicious activity, notify your Client Service Leader, Franchisee, or District Manager, who will contact the Incident Management Hotline: 1-866-886-4472.

TRUE

FALSE

Associates may use their personal e-mail accounts to conduct H&R Block business.

TRUE

FALSE

Associates are permitted to develop their own marketing materials pertaining to bank products.

TRUE

FALSE

When a “flip to paper” return is completed, you should maintain the signed pages marked “HRB Copy” in your office files per the document retention policy.  

TRUE...