Online Shop Websites Discussion

INTRODUCTION & BACKGROUND

• The Evolution of the Internet

• From the ordinary internet to e-commerce

• E-commerce/online business • History of Amazon, Ebay, Lazada and Zalora.

SIGNIFICANCE OF THE STUDY

• To prove that buying in Amazon, Ebay, Lazada or Zalora is safe. • To prove that the products in Amazon, Ebay, Lazada or Zalora has good quality • To prove that Amazon, Ebay, Lazada or Zalora is available anytime along with their products.

PROCESS

• • 5 sources per member Each member contributes two or more paragraph for introduction and background, reasons and counterargument.

DATA SOURCES & SELECTION

Books  E-commerce books Internet  Blogs  Articles  Studies published online  Comments/Reviews Comment and blog authors must also represent most of the online shoppers from Amazon, Ebay, Lazada and Zalora.

SUPPORTING REASONS

• Assurance of Customers’ Security and Privacy

 “http” and “https”  DTI number and Customers’ rights

• Product Quality Assurance

 “product quality is an important touch point that contributes to the customer's satisfaction, and businesses should strive to make to make the order- to- invoicing process seamless.”  Most businesses are customer-centered

• Product Availability Assurance

 On-time delivery  Anticipatory shipping

COUNTERARGUMENTS

• Instances where Amazon, eBay, Lazada and Zalora become unsecured  Amazon S3 data sources left unsecured  eBay security breach  Fake gadget from Lazada

 Uncertain time of product return from Zalora

• • Product quality uncertainty

Product availability of online products  “Despite the feedback system and safety net of PayPal, scams can still go down on eBay.” (Simms, 2004)  “AVAILABLE” -> “Out of Stock”  Late delivery.

CONCLUSIONS

In end of the day, it will be all just the potential customers’ discretion if they’re going to patronize these online shopping websites.