Reflective Journal - a Model of Transactional and Transformational Leadership for Service Personnel

Reflective Journal

The presented topic is regarding to a model of leadership for service personnel. In the very beginning, there are three types of leadership style, Transformational, transactional and laissez-faire. It is important to know the definition of each style.

Transformational type is active but not changing the organization culture as the counterpart group said. It depends who to be the leader and what personal character he has. For the leaders who is sensitive to new innovation then that he would like to urges staff to apply new approaches for handling old problems and to explore new methods of achieving the organization’s goals and mission. As for transactional style, which is not only work in crisis and emergency situation, can be either active, preparing a corrective actions before an committed errors happened, or passive, the managerial level has to take action only when standards fail to be met. Laissez-faire leadership is about free-leadership style in a company whereby staff is left to handle their job responsibilities. I agree with the Bass, author of “Personal Selling and Transactional/Transformational Leadership”, who stated “leadership is not attempted”. In our dynamic case, management had been proposed as several hypotheses that link to service leadership style and their accompanying service management behaviors.

I think “Transformational service leadership will affect the role stressors or job characteristics among front-line service staff to a greater degree than transactional and laissez-faire leadership” exists a linkage between role/job stress and job satisfaction. It is because these two terms are debated and discussed in human resource management researches for a long period. As job satisfaction has been found significant relationship with role/job stress and affect the outcome. Most of studies have reported that job satisfaction and performance influenced staff’s emotion and behaviors, i.e. high levels of job stress will...