Bcom275

BCOM 275

Communication Process Model

University Of Phoenix

Who Was the Sender?

I was the sender.

Who Was the Receiver?

The receiver was a Acting Supervisor.

What Was the Message?

The message I was attempting to convey was the due date and process needed to complete a deliverable for a client presentation. More specifically, we needed to complete and finalize a power point presentation outlining specific opportunities for the client to pursue.

What Channel Was Used to Send the Message?

Verbal communication was used.

What Was the Misunderstanding that Occurred?

The misunderstanding was that the acting supervisor did not clearly understand the level of work or information needed for the project to be completed within the due date following our conversation resulting in frustration on both parties

How Could the Misunderstanding Been Avoided?

The misunderstanding could have been avoided by taking more time to insure that the message was clear and the acting supervisor understood the expectations, timing and what additional information that was needed from the client.

Conclusion

What I learned about the communication process is that as the sender, you have to be sure that the message is clear and being understood by the receiver. That includes asking the receiver there understanding of the expectations and what is being asked. Perhaps asking the receiver about the process they plan to take or for examples of how they envision the process. As the receiver, I learned that it is extremely important to be an active listener. To be sure that the sender has a clear understanding of what they are asking. This can be done by more active dialogue with the sender such as asking questions, understanding the background regarding the question, and relaying my understanding.

The main cause of the misunderstanding under the example that I provided was plain and simple lack of clarity. In the example...