Banking in Britain and Libya-Comparison and Contrast

Comparison in Quality of Banking Service between Libyan and British Banks

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i. Acknowledgements

I would like to acknowledge the following people for their valuable contributions to successful completion of this dissertation. First and foremost I would like to acknowledge my supervisor for his constant guidance and input throughout the process of conducting this research. Secondly, my parents and colleagues upon whose support I relied upon in various ways during this research period. Lastly, I would like to extend my gratitude to all the survey participants and various heads of government organizations with whose help the researcher obtained a respondent sample.

DECLARATION

I, _____________________________________declare that this research dissertation is my own original work, and it has never been presented to any university or institution for the award of any academic qualification.

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APPROVAL

This is to certify that this research dissertation has been submitted for examination with our approval as university supervisor.

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Supervisor

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ii. Abstract

1.0 INTRODUCTION

1.1 Background to the Study

This chapter lays background on the research topic covered in this paper. The chapter comprises of the study background of the topic, the statement of the problem, the different goals and aims that researcher has set and the significance of the study as well as the scope of the study. The chapter ends by giving the outline of the research paper.

Currently, consumers are more conscious of quality of the products or services that they consume. Globally, there has been an increase in customer demand for higher quality service. Worldwide, service operations are usually influenced by this new trend of awareness of quality and also with stress that continue to define different markets and business...