Devry Gscm 520 Week 3 Quiz

Devry GSCM 520 Week 3 Quiz

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Question 1.1. (TCO 6) The philosophical leaders of the quality movement, Philip Crosby, W. Edwards Deming, and Joseph M. Juran, had the same general message about what it took to achieve outstanding quality. Which of the following was not part of that message? (Points : 3)

Quality is free

Leadership from senior management

Customer focus

Total involvement of the workforce

Continuous improvement

Question 2.2. (TCO 6) Fishbone diagram as part of a six-sigma quality improvement process might be found in which DMAIC category? (Points : 3)

Define

Measure

Analyze

Improve

Control

Question 3.3. (TCO 6) A Pareto chart as part of a six-sigma quality improvement process might be found in which DMAIC category? (Points : 3)

Define

Measure

Analyze

Improve

Control

Question 4.4. (TCO 6) Which of the following is not an analytical tool used in six-sigma quality improvement programs? (Points : 3)

Flow charts

Run charts

Control charts

Pareto diagrams

Decision diagrams

Question 5.5. (TCO 6) The Malcolm Baldrige award selection process helps improve quality and productivity by which of the following means? (Points : 3)

Stimulating foreign based suppliers of American companies to improve quality

Reporting quality levels among American firms

Identifying American firms with the most difficult quality problems

Providing feedback to applicants by the examiners

Helping Baldrige award winners increase their sales

Question 6.6. (TCO 3) In the textbook, Toyota's Fujio Cho identified...