Organization Change

T&D 飛訊第 113 期

發行日期：100 年 02 月 16 日

第 1 頁，共 13 頁

Organizational Change and Development

Jeaw-Mei Chen∗／Mein-Woei Suen∗∗／Mei- Jong Lin∗∗∗／Fu-An Shieh∗∗∗∗

Abstract

Organizational change is an important issue in organizations. It is actually a

process in which an organization optimizes performance as it works toward its

ideal state. Organizational change occurs as a reaction to an ever-changing

environment, a response to a current crisis situation, or is triggered by a leader.

Successful organizational change is not merely a process of adjustment, but also

requires sufficient managing capabilities. However, there are many topics to be

considered to achieve successful change. Hence, this paper discusses the causes of

organizational change, its elements, approaches, process, resistance, management,

and finally the possible factors leading to its breakdown.

Keywords: organizational change, organizational development, causes of

organizational change, processes of organizational change, resistance &

management of organizational change

∗

Member of Examination Yuan, R.O.C ＆ Professor, Department of Psychology, National Chengchi University,

R.O.C.

∗∗

Assistant Professor, Department of Psychology, Chung Shan Medical University, R. O. C. & Research Consultant,

Department of Medical Education, Chung Shan Medical University Hospital, R. O. C.

∗∗∗

Associate Professor, Department of Applied English, JinWen University of Science & Technology, R. O. C.

∗∗∗∗

Graduate Student, University of La Verne, U.S.A.

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T&D 飛訊第 113 期

發行日期：100 年 02 月 16 日

第 2 頁，共 13 頁

Based on a five year survey conducted by the world-renowned McKinsey

consulting firm (Isern, & Pung, 2007), out of the 1536 companies that underwent

organizational change, only 38% of the company managers claimed that the

process succeeded in increasing work performance. Regarding long term health

goals (such as increasing ability, better customer relations, supplier relations,...