Critiquing the Practices of Total Quality Management in the Healthcare Sector

Critiquing the practices of Total Quality Management in the healthcare sector.

Introduction:

The following analysis explains the importance of quality in the current market scenario and its impact. By implementing quality control processes, companies across the globe have been able improve their overall process, reduce wastage and optimize business performance. Earlier, the Total Quality Management (TQM) was predominantly present in the manufacturing sector as a result of which, retail industries have been performing really well, e.g. Apple in electronics, Toyota in automotive, due to the superior quality of products being produced. Nowadays, TQM has not only become an integral part but is widely practiced in the service industry as well e.g. Amazon.com in e-commerce or hotels in the hospitality sector. One such industry which highly depends on TQM processes is the healthcare industry. The practice is carried across this industry particularly because of increased competition, the demand for providing high quality healthcare at feasible costs and due to technological advancements in the field of medicine every day.

Analysis:

The author clarifies that the paper gives us an understanding about a few of the applications of TQM and how they have implemented these in order to achieve high quality standards in the highly competitive industry. This will help us better evaluate the importance of such practices in addition to raising the level of trust among both staff and customers.

Firstly, it is important to know that, in the health care sector, TQM as a quality management framework is not confined to just one of the organizational functions, which means quality is an important parameter even when it comes to human resource, marketing, finance or engineering for that matter. It is not limited to just, the quality of doctors, pharmaceutical companies or the customer service provided at the hospital reception.

The article explains that for a medical facility to be...