Creditability

Communication Process Model

Brien Thigpen

XBCOM/275

MAY 8, 2016

MURAD ABEL

Communication Process Model

One misunderstanding that I encountered at work was being blamed for something I did not do. While working in a ware house my job duties include picking items from pallets to ship to customers. The misunderstanding to place one day when returning from lunch, when a employee informed me that I had picked from a pallet and returned the pallet to the wrong location.

My opinion about the situation was kind of weary because I had never returned a pallet to wrong location before. In this situation the other employee was the sender of verbal communication that she thought was correct. Although she used the face to face channel of communication I felt as if she should have made sure that I was the one responsible for the misplaced pallet.

Once I received the message and decoded it, my thoughts were she was trying to blame me for something she thought I did. She did not ask me, she basically told me it was me. I take pride in what I do, so if I make a mistake I want to know so I can learn from my mistakes. That allows me to learn and grow from mistakes in a positive way. The fact that she told me that I was the one who misplaced the pallet really bothered me.

With my work ethic and my pride, I knew it was not me who misplaced the pallet. I informed the employee in a polite manner that she should check the computer system to see who the last person at the location was. She informed me that she would check the system even though she was pretty sure it was me. At the end of the day I was informed that my presence was requested by the individual who said that I had misplaced the pallet.

She informed me that after checking the system she wanted to offer me an apology. When she checked the system it showed her that it was another individual that had misplaced the pallet not me. My feedback was simple. I told her to check every possible resource available before...