Ipremier Tjx

Assignment Questions

1. How well did the iPremier Company perform during the 75 minute attack? If you were Bob Turley, what might you have done differently during the attack? 

2. The iPremier Company CEO, Jack Samuelson, had already expressed to Bob Turley his concern that the company might eventually suffer from a "deficit in operation procedures." Were the company's operating procedures deficient in responding to this attack? What additional procedures might have been in place to better handle the attack?

3. Now that the attack has ended, what can iPremier do to prepare for another similar attack?

4. In the aftermath of the attack, what would you be worried about? What actions would you recommend?

iPremier (A): Denial of Service Attack 

The iPremier Company was founded in 1996 and had evolved into one of thefew success stories of web-based commerce. It also sells luxury, rare, and vintage goods on the web. In the treacherous business-to-business segment, iPremier was one of a few survivors.

Although the company was a really successful company in business field, during the 75 minute attack, iPremier performed very ineffectively and acted negatively, which would tell customers that it is lack of ability to solve the problem. When picking up the phone to know the website is locked up, Turley, the CIO of the iPremier Company, did not have the plan and strategy to solve the problem. He just waited for the outsourced company, Qdata, giving the solution. What is worse, the company could not make sure if the credit cards and customer data are safe. All the managers in the company just waited until the attack stopped. 

Of course the company’s operating procedures were deficient. Actually, there was totally no procedure for solving the attacks according to the case. The staffs, including the CIO and the technology team, could not come up with a complete strategy before the attack happening. When the company’s website was attacked, there was no...