Changing Gdp

Customer Satisfaction of Consumer Credit Scheme in the Banking Sector of Bangladesh

Mohammad Shahidur Rahman Khan

Research Associate, SA Research & Consultants Ltd.

Abstract: Modern Banking is a result of evolutions driven by changing economic activities and lifestyles. Entering a new millennium, banking needs have become more diverse and exotic than ever before. As financial intermediaries, banks play a crucial role in the operation of most economies. Recent research, as shown by Levine (1996), has shown that the efficacy of financial intermediation can also affect economic growth. Crucially, financial intermediation affects the net return to savings, and the gross return for investment. Regarding financial structure, in countries with a more competitive banking sector, banks and banking assets constitute a larger portion of the GDP (Gross Domestic Product). This study attempted to reveal the facts about the strengths and weakness, if any, of the customer services with a view to have an in-depth idea about the customer services of the Banking business. Credit division is the heart of the Banking system. Under credit division credit management is the lifeblood of managing risk in a customer portfolio. Credit management is mainly concerned with the credit disbursement and recovery of loan. In order to strengthen credit management and recovery position of the loans or advances by the Banks need to follow some techniques for credit disbursement. The study would be helpful for banking sector of Bangladesh to improve the quality of their services.

1.1 Introduction:

Banking Business is appearing to be the dominant factor in recent years. Long before, since the emergence of Banks and similar activities was to attracting people to save valuable possessions and engaging more people in it. But with the change in time and technology the pattern of Bank business activities has also changed. It is now...