Jamuna Bank Limited Report on Customer Satisfaction

Chapter 1: Introductory chapter

1.1Introduction:

Jamuna Bank Limited (JBL) is a Banking Company registered under the Bank Companies Act, 1991and incorporated as Public Company Limited by shares under the companies Act, 1994 in Bangladesh. The Bank started its operation from 3rd June 2001 as a schedule Bank, with its Head Office at Chini Shilpa Bhaban, 3, Dilkusha C/A, Dhaka-1000. JBL started its operations with an Authorized Capital and Paid –up Capital of Tk.2424.00 million and Tk.1313.00 million respectively.

The bank is being managed and operated by a group of highly educated and professional team with diversified experience in finance and banking. A team of highly qualified and experience professional headed by the managing Director of the bank who has best banking experience operate bank and at the top there is an efficient Board of Director for making policies.

The Management of the bank constantly focuses on understanding and anticipating customers’ needs. Since its inception the Bank’s footprint has grown to 67(sixty seven) branches across the country and the customer base has expanded to 78,047 depositors and 8,024 borrowers as on 30th April 2010. The expectation of all class businessman, entrepreneurs and general public is much more to JBL. Keeping the target in mind the bank has taken preparation to open new branches in coming months of 2011. Now JBL is a line to establish trade and communication with the prime international banking companies of the world.

At present the Bank has real-time centralized Online banking branches (Urban & Rural) throughout the Country having smart IT-Backbone. Besides these traditional delivery points, the bank has ATM of its own, sharing with other partner banks & Consortium throughout the Country.

Besides, with a view to develop the human resources professionally the bank has established a Library wherein all sorts of books, journals including the professional books are available so that officers and...